on time PR GmbH - Berlin

Nicole West

Disappointing experience with on time PR

On Time PR booked us, a Berlin-based event design company, to style their client Kiss Cosmetics' event.
While there were some positive aspects at the beginning, the overall encounter left us concerned about their professionalism and honesty. From the start, we noticed concerning signs of miscommunication and a lack of attention to detail.

Although our offer explicitly detailed the included elements, it seems that On Time PR failed to read it properly, resulting in false expectations on their end. Rather than addressing this issue directly through email or consulting their own team to clarify what was ordered and communicated, they opted to post a negative review online. Regrettably, the review falsely accused us of being responsible for their disorganization and included untrue information about our work and on-site behavior. All of this occurred two weeks after the job was completed, without any prior communication from them indicating an issue.

Throughout the event planning process, we faced challenges. Although they initially agreed to prepayment by signing our offer, they hesitated to pay the full amount in advance, leading to last-minute negotiations just 2 days prior to the event, causing unnecessary stress and delays in our preparation.

During the event setup, On Time PR provided some elements late and made demands for changes, including requesting additional real flowers for an element that was originally planned with artificial and less flowers. Despite this, we did our best to ensure their satisfaction, adding more materials at our expense.
However, there was no appreciation for our extra efforts and gifted materials. They seemed to expect these extras without acknowledging our efforts.

Following the event, when one of their colleagues attempted to request even more flowers without compensation, we clarified that the flowers in our possession were intended for another client. We offered to sell them additional flowers and replenish our stock for the other client's needs. However, instead of acknowledging our willingness to accommodate their request, they chose to invent a story about us trying to sell flowers out of the car. This fabrication is entirely untrue and demonstrates their distorted perception of the situation, undermining our integrity and professionalism.

We believe, that the main issue arises from our practice of establishing clear boundaries, while On Time PR holds the expectation of receiving an unlimited number of flowers for elements that were not part of the original order, without incurring any additional costs. Unfortunately, this approach is not realistic or sustainable for our professional event design company, nor for any other in the industry.

Their subsequent review presented false information and falsely accused us of various inaccuracies. After a call to one of their leads, they initially admitted inaccuracies in their review but then behaved unprofessionally and dismissively. They showed no willingness to hear our complete side of the story and did not apologize for the false accusations.

They assured that they would update the false review and increase the rating to 4 stars, but despite the updates, the 3-star rating remained.
We question this discrepancy when the points raised earlier were proven incorrect and caused by their internal miscommunication.

In conclusion, working with On Time PR was an absolute disappointment. We question their motives for undermining our hard-earned reputation online, as we generously went above and beyond what was agreed upon.

Despite this negative experience, we genuinely wish On Time PR success and growth in their business. As a company that values professionalism and client satisfaction, we believe that fostering positive relationships is essential for long-term success in the (event) industry. We believe it is in the best interest of both parties to part ways and seek partnerships that align with our values.

N. Westfehling
Founder & Creative Director
One Fancy Fox

Julia Gelau

Spontan, kreativ und professionell. Ein tolles, sympathisches Team betreut ein spannendes Markenportfolio in den schönsten Räumlichkeiten. Die Agentur ist dynamisch und absolut am Puls der Zeit.

Sophia Lenore

Such an awesome team of lovely professionals!

aga wilk

Great atmosphere and competent employees 🙂

Irek Sekuła

Super tolle Team

Henrik Möller

Josie Teichert

Marcos Rodríguez Velo